The Roll House app and Roll House Rewards are run by Forging Legacies Pty Ltd (ABN 90 689 974 052), trading as Roll House Austral.
How to ask us to delete your account
- Email hello@rollhouseaustralia.com.au with the subject “Delete my account”.
- Include your full name and the mobile number you signed up with.
- We’ll contact you on that mobile number to confirm the request is from you. Never send us your sign-in code.
- Once you’ve confirmed, we’ll delete your account within 30 days and email you when it’s done.
You’ll also be able to delete your account in the app in a future update.
Before you go: deleting your account removes all your stamps and unused rewards, and they can’t be restored. Use any rewards first.
What we delete
- Your name, mobile number, birthday and email address.
- Your sign-in account.
- Your marketing preferences and your device notification tokens.
- Your stamps and any unused rewards and offers.
What we keep
- Records of past visits, stamps and rewards, with your personal details removed so they no longer identify you. We use these for business reporting.
- Records we must keep to meet our legal obligations, prevent fraud or resolve a dispute, such as a record of your marketing choices and of your deletion request. We keep these only for as long as the law or the dispute requires.
Only want to delete some information?
To stop marketing, turn it off in the app under Account, then Communication preferences. To ask us to delete particular information without closing your account, email hello@rollhouseaustralia.com.au.
Read our privacy policy for more about how we handle your information.